Eastree LLC (EASTREE G.K.) (hereinafter referred to as "the Company", "we", "us", or "our") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information. This Policy applies to both the services provided on our website (eastree.co.jp) and our mobile applications (collectively, the "Services").
"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, and means information about a living individual that can identify a specific individual by name, date of birth, address, phone number, contact information, and other descriptions contained in such information.
We may ask for personal information such as name, email address, and phone number when a user registers for an account, uses our Services, or makes an inquiry. We also collect certain information automatically when you use our mobile applications.
The purposes for which we collect and use personal information are as follows:
When you use in-app purchases or subscriptions provided by the Company, all payments are processed directly through the respective app stores (such as the Apple App Store or Google Play). We DO NOT collect or store credit card numbers directly. We only collect information regarding your subscription status (such as purchase history and subscription expiration dates) for the purpose of providing our Services and managing access rights.
We use third-party services to facilitate our Services, provide the Services on our behalf, or assist us in analyzing how our Services are used. These third parties may have access to certain data to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. The third-party services we use include:
We want to inform you that whenever you use our Services, in a case of an error in the app, we collect data and information (through third-party products) on your device called Log Data. This Log Data is collected automatically and may include information such as your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, crash logs, and other statistics.
Users have the explicit right to request the deletion of their personal information and their account. You can exercise this right and request data deletion through the following methods:
Upon receiving a deletion request, we will promptly and securely delete your personal information and account data from our active databases, subject to any legal obligations to retain certain information.
The Company will not provide personal information to a third party without obtaining the prior consent of the user, except as permitted by the Personal Information Protection Act or other applicable laws and regulations.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
For any questions or inquiries regarding this Privacy Policy or your data, please contact us at:
Company Name: Eastree LLC (EASTREE G.K.)
Representative: Gong Peiyang
Address: Tsukasa Building 401, 4-23-5 Tachibana, Sumida-ku, Tokyo 131-0043, Japan
Contact Email: support@eastree.co.jp
